CertiGuide to Network+  9  Appendix A: Answers to Success Questions and Real World Exam Questions       9  Chapter 1010: Real World Exam Answers

Answers to Questions 136-140 1 Appendix B:  Decoding Math

141. You are the network administrator of a 200 node LAN. A user calls and tells you that she is getting an error message when she tries to access the company calendar program. Which of these steps should you perform to diagnose the problem?

A. Look to see if the server is operational

B. Ask the user for their password to see if they are following proper login procedures.

C. Have the user reboot the PC and try again

D. Check to see if the user has rights to the program and/or folder where the program is located

E. Review the troubleshooting log to see if similar problems have been reported.

Explanation: Unless a login/password problem has been clearly identified, you should not request that the user repeats their password. While rebooting the PC might "fix" the problem, you have not identified the cause of the problem so it is likely to happen again. It is usually better to find out what has happened than simply "fix" the symptom.

& Domain 4.9: Given a network problem scenario, select an appropriate course of action based on general troubleshooting strategy.

142. A member of the finance department calls you and states that she cannot print to the network printer. She is a member of a group that has permission to print, and all other members of the group are able to print to the printer. What is the most probable cause?

A. Her user access permissions are set wrong

B. Her printer domain is set wrong

C. Her share access is set wrong

D. She is not a member of the Administrators group

E. None of the above are correct

& Domain 4.11: Given a network to allow sharing scenario involving a client connectivity problem (e.g., incorrect Protocol/client software/authentication configuration, or insufficient rights/permission), identify the cause the problem.

143. You are the network administrator for an advertising firm in New York. Some users are complaining that they can not get on the corporate network. The corporate offices are in Dallas, Texas. To begin the troubleshooting process, you _____________.

A. Check the server for active connections

B. Reboot the server

C. Check the web site of your operating system maker for bug reports

D. Reload the client O/S

E. Install a WINS server

Explanation: Checking the server would be the first step in determining if ANYONE can get on the network. Rebooting the server may or may not help. Reloading the client operating system would not help to restore connections.

& Domain 4.9: Given a network problem scenario, select an appropriate course of action based on general troubleshooting strategy.

144. A new PCI 100BaseT NIC has been installed in your workstation, but it can not communicate with the network. There are no resource conflicts, and manufacturer diagnostics find no problem. Which of the following would be a helpful troubleshooting tool?

A. Internal MAU loopback

B. External MAU loopback

C. Internal hardware loopback

D. External loopback connector

E. External hardware loopback

Explanation: Most Fast Ethernet NIC cards utilize 100BaseT technology, so you wouldn't be able to use anything that interfaces with a MAU.

& Domain 4.5: Given a wiring task, select the appropriate tool (e.g., wire crimper, Media tester/certifier, punch down tool, tone generator, optical tester, etc.).

Answers to Questions 136-140 1 Appendix B:  Decoding Math