Domain

Objectives

Chapter(s)

Domain 1.0: Installation, Configuration, and Upgrading

1.1 Identify basic terms, concepts, and functions of system modules, including how each module should work during normal operation and during the boot process.

0000, 0001, 0010, 0011, 1000, 1001

1.2 Identify basic procedures for adding and removing field replaceable modules for both desktop and portable systems.

0000, 0001, 0010, 0011, 0100, 1000, 1001, 1011

1.3 Identify available IRQs, DMAs, and I/O addresses and procedures for configuring them for device installation and configurations.

0000, 0001, 0100, 0110, 1000

1.4 Identify common peripheral ports, associated cabling, and their connectors.

0101, 0111, 1000, 1011

1.5 Identify proper procedures for installing and configuring IDE/EIDE devices.

0100

1.6 Identify proper installing and configuring SCSI devices.

0000, 0101

1.7 Identify proper procedure for installing and configuring peripheral devices.

0111, 1001

1.8 Identify hardware methods of upgrading system performance, procedures for replacing basic subsystem components, unique components and when to use them.

0001, 0010, 0011, 0100, 1000

Domain 2.0: Diagnosing & Troubleshooting

2.1 Identify common symptoms and problems associated with each module and how to troubleshoot and isolate the problems.

0001, 0010, 0011, 0100, 0101, 0110, 0111, 1000, 1011, 1100

2.2 Identify basic troubleshooting procedures and how to elicit problem symptoms from customers.

0001, 1100

Domain 3.0: Preventive Maintenance

3.1 Identify the purposes of various types of preventive maintenance products and procedures and when to use and perform them.

1010

3.2 Identify issues, procedures and deceives for protection within the computing environment, including people, hardware and the surrounding workspace.

0000, 1010

Domain 4.0: Motherboards / Processors / Memory

4.1 Distinguish between the popular CPU chips in terms of their basic characteristics.

0000, 0001, 0010

4.2 Identify the categories of RAM (Random Access Memory) terminology, their locations, and physical characteristics.

0000, 0011,1000

4.3 Identify the most popular type of motherboards, their components, and their architecture (bus structures and power supplies).

0000, 0001, 0110

4.4 Identify the purpose of CMOS (Complementary Metal-Oxide Semiconductor), what is contains and how to change its basic parameters.

1

Domain 5.0: Printers

5.1 Identify basic components, printer operations and printer components

0111

5.2 Identify care and service techniques and common problems with primary printer types

0111, 1010

Domain 6.0: Basic Networking

6.1 Identify basic networking concepts, including how a network works and the ramifications of repairs on the network

1011