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Table Of Contents  CertiGuide to A+ (Core Hardware)

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XII  Chapter 1011: Test for Success Answers
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I  Introduction to Chapter 1100
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Chapter 1100:  Troubleshooting

"We often discover what will do, by finding out what will not do; and probably he who never made a mistake never made a discovery."
--Samuel Smiles

 

Chapter Objectives

The objective of this chapter is to provide the reader with an understanding of the following:

2.1 Identify common symptoms and problems associated with each module and have to troubleshoot and isolate the problems:

  • Processor/memory symptoms; Mouse; Floppy drive

  • Parallel ports; Hard drives; DVD; Sound; Sound card/audio

  • Monitor/video; Motherboards; Modems; BIOS

  • USB; NIC; CMOS; Power supply; Slotcovers

  • POST audible/visual error codes

  • Troubleshooting tools e.g. Multimeter

  • Large LBA; LBA

  • Cables; Keyboard; Peripherals

2.2 Identify basic troubleshooting procedures and how to elicit problem symptoms from customers:

    • Troubleshooting/isolation problems determination procedures

    • Determine whether hardware or software problem

    • Gather information from user regarding, e.g., customer environment

    • Symptoms/error codes

    • Situation when the problem occurred

 

Getting Ready - Questions
  1. After replacing a 120MB hard drive with a 20GB hard drive, the computer can only find 512MB. The solution is to _________ ______ _______.

  2. In a large Netware LAN, one computer cannot see all the servers. The challenge is a _________ ___________.

  3. Laser cartridges need to be stored in a _____ and _______ place.

  4. One computer doesn't show the contents of a new floppy when exchanged. This probably indicates a _________ ________ ________.

 

 

 

 

 

Getting Ready - Answers
  1. flash the BIOS

  2. frame mismatch

  3. cool, dark

  4. damanged floppy cable (pin 34)

 

 

 

Quick navigation to subsections and regular topics in this section



Previous Topic/Section
XII  Chapter 1011: Test for Success Answers
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Pages in Current Topic/Section
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I  Introduction to Chapter 1100
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